Refund policy

In the case that you must return a product or order within 30 days of purchase, or if there is an order discrepancy, please contact us with a detailed reason for the return. Please include your order number as well as the full name of the product (& flavour where appropriate) and the reason for the return. We will send you the details to ship the product to our central Customer Service Center at Popeye’s Supplements. Shipping and handling charges are not refundable, but we will refund your original shipping charges if you return an item due to an error on our part; a defect that we have previously determined; or a discrepancy in the order (bad product, bad flavour, etc.). If you are returning a product due to our error and wish to exchange the product, we will also pay the additional shipping costs. All FREE promotional items (t-shirts, shaker cups, samples, etc.) must be returned if an original order is returned for a full refund. No full refund will be given if these promotional items are not returned.  In the event an order is lost or damaged during transit, all claims must be made through our 3rd party insurance company Route: Resolve Center (route.com) - which is a service we provide for free on every order over $100 subtotal - all claims must be filed within 15 days of the order being shipped in order to meet the protection window for the insured order. 

Route Shipping insurance policies and timelines can be found here: https://shoppers.help.route.com/hc/en-us/articles/6017831679511-Route-Package-Protection-Policies

For all other enquires please contact our Popeye’s Supplements Customer Service Center should you have any additional questions: orders@popeyesontario.ca