FAQ

Customer privacy is paramount to us. Please refer to our Privacy Policy.

Our platform holds the six PCI standard categories and they are applied to each of our platforms: maintaining a secure network, protecting cardholder data, maintaining a vulnerability management program and implementing strict control measures. Network reviews and tests are conducted regularly to preserve this information security policy.

At Popeye's Supplements, you can purchase our products the way you want. Of course, you can always shop at one of our locations across the country.

In order to find a store near you, visit: www.popeyesonlineorders.com You can also directly call the store to place your next order.

Please check your email for shipping confirmations and tracking information. It may take 2-3 business days for the order to be processed.

You can always contact us directly via email at: orders@popeyesontario.ca for any questions.

Most orders are shipped within 48 hours pending billing information and preferred shipping method confirmation. Orders are shipped Monday through Friday. We strive to ship your order within 48 hours of confirmation, if all items are in stock. If items are out of stock, we will ship them as soon as they are available.

An email will be sent to you regarding the shipping of your order. Please note that these confirmations can sometimes end up in your junk or spam folders.

With all online orders being processed through our brick & mortar stores we have full access to your order information. For any questions please email us: orders@popeyesontario.ca

We will notify you immediately by email if there are any problems with your order, including back orders and credit card authorization issues.

We make every effort to ensure that your orders are processed as quickly as possible. Due to the speed of most of our shipments, we cannot make any changes once the order has been submitted. With that being said, our retail locations would be happy to assist in exchanges or answering any questions you may have.

We make every effort to ensure that your orders are processed as soon as possible. You can send a message to our customer service department orders@popeyesontario.ca as quickly as possible. If your order has not yet been processed and shipped, we can proceed to cancel it. If your products have already been shipped, it will be impossible to cancel this order. Once the products have been received, you will be able to go to the store to exchange them.

No. You will need to visit www.popeyescanada.com to place an order outside of Ontario. However, for International orders we are not allowed to ship outside of Canada due to varying regulations with regards to labels and formulations in other countries.

If an item is missing in your order, please contact our orders@popeyesontario.ca through email. Our team will then proceed to analyze your request and follow up with you within the next five business days.

COVID-19

For everyone's safety, we are temporarily refusing returns on purchases made after March 25, 2020, due to COVID-19.

Thank you for your understanding.

We make every effort to ensure that your order arrives in perfect condition. Unfortunately, items may sometimes be damaged during shipping. We understand your frustration and will make every effort to replace the product as quickly as possible.

If you have received a damaged item, please send us an email at orders@popeyesontario.ca

Write down your name, your order number and include a picture of the damaged item and we will immediately take care of the replacement of this item.

Yes.

You can return or exchange a product purchased on our website or by phone by visiting your nearest Popeye’s store.

However, you must provide the credit or debit card used at the time of purchase in order to proceed with the refund.

Please refer to the Return section for more details.

No. There are no membership fees for this reward program in any Popeye’s Supplements Canada locations. 

Popeye’s Dollars are automatically added to your account through our sales system. Every transaction earns you four percent of your purchase total before tax which are added to your account as Popeye’s Digital Dollars. They will be added directly to your account, which will be linked to every online order you make. 

No. Digital Popeye’s Dollars have no expiration date. You are free to use them to pay part of your order or its entirety. You can use them on your next visit or save them for later purchases. Our old paper version of the Popeye's Dollars was phased out as of January 1st 2023, they are no longer accepted at the store.

No. We have no option available to use your Popeye's Dollars to pay for an online purchase.  You will need to visit one of our stores in order to use your Popeye’s Dollars. 

Yes! You will be earning Popeye's Dollars just as if you were shopping at one of our locations. 

No. These have been out of circulation for quite some time and we have fully transitioned to our new Digital Popeye's Dollars rewards that are accumulated electronically on your customer account at the store.

No. This policy is only available in store. We need proof of the product posted at a lower price; we need to manually adjust the price. If you see an identical product at a lower price - online or in another store, you will need to come to the store to make the price adjustment and purchase the said product. The Popeye’s Dollars rebate will then be added to your account.

Prices on our website can be updated at any time and may change according to national events, local offers and individual discounts.

All online offers and prices are valid for online purchases only and may differ from those in our stores.

Your credit card will be charged once your order has been processed and shipped from our stores.

Online payment methods accepted:

- Visa

- Mastercard

- American Express

- PayPal Express Checkout

Products are kept in a temperature-controlled environment in our stores, but are not kept in a refrigerated unit during shipping.

The bulk of our products are made in Canada but we also carry products from the United States. We have put an icon on the picture of Canadian products to allow you to identify them.

Most of our online product sheets include the nutritional information label. However, if you need more details, do not hesitate to contact us for more information.

Customer privacy is paramount to us. Please refer to our Privacy Policy.

Our platform holds the six PCI standard categories and they are applied to each of our platforms: maintaining a secure network, protecting cardholder data, maintaining a vulnerability management program and implementing strict control measures. Network reviews and tests are conducted regularly to preserve this information security policy.

At Popeye's Supplements, you can purchase our products the way you want. Of course, you can always shop at one of our locations across the country.

In order to find a store near you, visit: www.popeyesonlineorders.com You can also directly call the store to place your next order.

Please check your email for shipping confirmations and tracking information. It may take 2-3 business days for the order to be processed.

You can always contact us directly via email at: orders@popeyesontario.ca for any questions.

Most orders are shipped within 48 hours pending billing information and preferred shipping method confirmation. Orders are shipped Monday through Friday. We strive to ship your order within 48 hours of confirmation, if all items are in stock. If items are out of stock, we will ship them as soon as they are available.

An email will be sent to you regarding the shipping of your order. Please note that these confirmations can sometimes end up in your junk or spam folders.

With all online orders being processed through our brick & mortar stores we have full access to your order information. For any questions please email us: orders@popeyesontario.ca

We will notify you immediately by email if there are any problems with your order, including back orders and credit card authorization issues.

We make every effort to ensure that your orders are processed as quickly as possible. Due to the speed of most of our shipments, we cannot make any changes once the order has been submitted. With that being said, our retail locations would be happy to assist in exchanges or answering any questions you may have.

We make every effort to ensure that your orders are processed as soon as possible. You can send a message to our customer service department orders@popeyesontario.ca as quickly as possible. If your order has not yet been processed and shipped, we can proceed to cancel it. If your products have already been shipped, it will be impossible to cancel this order. Once the products have been received, you will be able to go to the store to exchange them.

No. You will need to visit www.popeyescanada.com to place an order outside of Ontario. However, for International orders we are not allowed to ship outside of Canada due to varying regulations with regards to labels and formulations in other countries.

If an item is missing in your order, please contact our orders@popeyesontario.ca through email. Our team will then proceed to analyze your request and follow up with you within the next five business days.

COVID-19

For everyone's safety, we are temporarily refusing returns on purchases made after March 25, 2020, due to COVID-19.

Thank you for your understanding.

We make every effort to ensure that your order arrives in perfect condition. Unfortunately, items may sometimes be damaged during shipping. We understand your frustration and will make every effort to replace the product as quickly as possible.

If you have received a damaged item, please send us an email at orders@popeyesontario.ca

Write down your name, your order number and include a picture of the damaged item and we will immediately take care of the replacement of this item.

Yes.

You can return or exchange a product purchased on our website or by phone by visiting your nearest Popeye’s store.

However, you must provide the credit or debit card used at the time of purchase in order to proceed with the refund.

Please refer to the Return section for more details.

No. There are no membership fees for this reward program in any Popeye’s Supplements Canada locations. 

Popeye’s Dollars are automatically added to your account through our sales system. Every transaction earns you four percent of your purchase total before tax which are added to your account as Popeye’s Digital Dollars. They will be added directly to your account, which will be linked to every online order you make. 

No. Digital Popeye’s Dollars have no expiration date. You are free to use them to pay part of your order or its entirety. You can use them on your next visit or save them for later purchases. Our old paper version of the Popeye's Dollars was phased out as of January 1st 2023, they are no longer accepted at the store.

No. We have no option available to use your Popeye's Dollars to pay for an online purchase.  You will need to visit one of our stores in order to use your Popeye’s Dollars. 

Yes! You will be earning Popeye's Dollars just as if you were shopping at one of our locations. 

No. These have been out of circulation for quite some time and we have fully transitioned to our new Digital Popeye's Dollars rewards that are accumulated electronically on your customer account at the store.

No. This policy is only available in store. We need proof of the product posted at a lower price; we need to manually adjust the price. If you see an identical product at a lower price - online or in another store, you will need to come to the store to make the price adjustment and purchase the said product. The Popeye’s Dollars rebate will then be added to your account.

Prices on our website can be updated at any time and may change according to national events, local offers and individual discounts.

All online offers and prices are valid for online purchases only and may differ from those in our stores.

Your credit card will be charged once your order has been processed and shipped from our stores.

Online payment methods accepted:

- Visa

- Mastercard

- American Express

- PayPal Express Checkout

Products are kept in a temperature-controlled environment in our stores, but are not kept in a refrigerated unit during shipping.

The bulk of our products are made in Canada but we also carry products from the United States. We have put an icon on the picture of Canadian products to allow you to identify them.

Most of our online product sheets include the nutritional information label. However, if you need more details, do not hesitate to contact us for more information.